Terms of trade and business
Terms and conditions for online purchase of tickets for tour tires and other products from A/S Dyrehavsbakken.
1. Agreement for the purchase of ride wristband tickets and other products
Purchases made through A/S Dyrehavsbakken's webshop are binding on you (hereinafter referred to as the "Buyer") once A/S Dyrehavsbakken (hereinafter referred to as the "Seller") has registered the payment.
The Seller reserves the right to make changes to the product or service up until the time of delivery. In such cases, the Seller guarantees, as a minimum, equivalent functionality and performance. Bakken cannot guarantee that all rides, attractions, activities, restaurants, food outlets or other facilities will be available during all opening hours. Individual rides or facilities may be temporarily closed or operate on a limited basis due to weather conditions, technical issues or other operational circumstances. The purchase of a Turbånd (ride wristband) therefore does not guarantee access to specific rides.
These Terms and Conditions are otherwise governed by the general rules of Danish law, including, among others, the Danish E-commerce Act (E-handelsloven) and the Danish Consumer Contracts Act (Forbrugeraftaleloven), etc.
2. Payment
2.1.Payments of payment
Payment in the webshop can be made using Dankort and selected payment cards. It is also possible to pay using an EAN number. Please see the specific terms for EAN payments below.
An administration fee of DKK 5 per order applies to purchases made using a payment card, and an administration fee of DKK 80 per order applies to purchases made using EAN.
The Buyer has the following payment options:
- Dankort
- Visa/Dankort
- Visa Electron
- Maestro
- Visa (corporate cards +1.2%; non-EU cards +1.55%)
- Mastercard (corporate cards +1.2%; non-EU cards +1.55%)
- MobilePay
- EAN
Payment information is processed in encrypted form in accordance with the agreement with ReePay. This means that no unauthorised parties can access the Buyer's card details, and the Seller neither sees nor stores the Buyer's card details.
However, the Seller stores the name, address, telephone number and email address of the individual Buyer for the purpose of potentially issuing replacement tickets and/or gift cards in the event of loss. The information is not stored for other commercial purposes. Please also refer to Dyrehavsbakken's Privacy Policy: www.bakken.dk/persondatapolitik
2.2. Purchases using Dankort and other payment cards
The amount is charged to the Buyer's account when the Buyer accepts the order in the Seller's webshop. Immediately thereafter, an order confirmation containing a link to the tickets is sent to the Buyer by email. The order confirmation will include information on, among other things, the right of withdrawal. The terms governing the right of withdrawal are also set out in these Terms and Conditions, which are made available to and accepted by the Buyer in connection with the purchase.
23. Purchases using EAN
All orders placed using an EAN number are processed manually. Once you have completed the order and provided your EAN number, the information will be sent to the Seller, after which the approval process will be handled manually. You will receive the final order confirmation once the order has been processed.
Please note: It may take up to 3 business days (72 hours) for your EAN order to be approved.
Together with your final order confirmation, you will receive a link from which you can download your tickets. All EAN invoices are subject to an administration fee of DKK 80.
3. Validity
Tickets for Turbånd (ride wristbands) with a specified date of use are valid only on the selected date. The same applies to all other products with a specified date of use, including, for example, products containing food and beverages, such as picnic baskets, ice cream vouchers and beer vouchers. The order confirmation will state whether a product has a specified date of use.
Products that do not have a specified date of use, or for which no specific collection date was selected at the time of purchase, must be collected from Bakken's Sales and Information office during opening hours in the current season. The season's opening days are available here: Opening Hours.
4. Lost tickets
If the Buyer's ticket is lost, a replacement may be requested by contacting the Seller by email at webshop@bakken.dk. The Buyer must be able to present valid photo identification and provide valid information regarding the telephone number and email address stated at the time of purchase.
Replacement tickets cannot be issued for tickets or gift cards relating to a specific date once that date has passed.
5. Right of withdrawal and exchanges
There is no right of withdrawal for Turbånd (ride wristbands), tickets or similar products issued for use on specific dates, including, for example, ride wristbands or tickets for events and dining.
A right of withdrawal applies to unused gift cards, season passes, Humørkort and other purchases that do not relate to a specific date. To exercise the right of withdrawal, the Buyer must notify the Seller within 14 days of the purchase that the Buyer wishes to exercise this right. To meet the deadline, it is sufficient that the notification, when provided on paper or by email, is clear and is sent before the expiry of the 14-day period. No reason for the withdrawal is required. The Seller will acknowledge receipt of the notice of withdrawal. Once the product has been redeemed, the purchase can no longer be cancelled.
If the Buyer exercises the right of withdrawal under this agreement, the Seller will refund all payments received from the Buyer without undue delay and, in any event, no later than 14 days from the date on which the Seller receives notification of the Buyer's decision to withdraw from the agreement. As a general rule, the Seller will make the refund using the same means of payment used by the Buyer for the original transaction, unless the Buyer has expressly agreed otherwise. In all circumstances, the Buyer will not incur any fees as a result of the refund.
6. Restrictions due to Covid-19 (Corona) or similar
Dyrehavsbakken is required to comply with requirements and guidelines issued by the authorities in connection with the coronavirus pandemic or similar epidemics. Such restrictions may vary, and the Buyer is responsible for keeping informed via the Seller's website. These may include, for example, requirements that admission is conditional upon presentation of a negative coronavirus test taken within a specified number of days, social-distancing requirements, requirements to wear a face covering at Dyrehavsbakken, or similar measures.
No special right of withdrawal or right to return purchases applies as a result of such restrictions, regardless of whether they arise before or after the purchase. The Seller reserves the right to refuse admission to guests who do not comply with the applicable requirements and guidelines.
7. Complaints / Limitation periods
All complaints must be submitted directly to the Seller.
The Buyer must submit a complaint within a reasonable period after the Buyer discovered, or ought to have discovered, the defect giving rise to the complaint. Otherwise, the right to make a complaint may be lost. The general rules of the Danish Limitation Act (Forældelsesloven) otherwise apply unless otherwise agreed.
8. Reservations
The Seller makes the following reservations:
- Errors in prices and sold-out products.
- Typographical errors and/or system errors generated by the webshop.
- Errors in prices and other typographical errors in marketing materials on www.bakken.dk as well as through external marketing channels.
- Temporary closure, limited operation or changes to opening hours for individual rides, activities, restaurants, food outlets and other facilities due to technical or safety-related circumstances, weather conditions or other circumstances beyond Bakken's reasonable control.
In the event of such errors, the Seller is not bound by the stated prices or terms.
9. Liability / Limitations of Liability
The Seller is liable to the Buyer in accordance with the general rules of Danish law.
The Seller may only be held liable for losses resulting from defects if the Seller has acted contrary to generally accepted standards of honest conduct, provided the Buyer with misleading information, failed to disclose a defect of which the Seller knew or ought to have known, or if the defect arose after conclusion of the purchase as a result of the Seller's negligence.
The Seller is not liable for indirect losses, consequential losses, operating losses, loss of data and the costs of restoring such data, or loss of profits, regardless of whether such loss is caused by ordinary or gross negligence.
The Seller is liable for damage caused by the product or service to persons and property in accordance with any applicable mandatory product liability legislation in force from time to time. Beyond this, the Seller assumes no product liability.
10. Exemption from liability – force majeure
The following circumstances exempt the Seller from liability where they arise after conclusion of the agreement and prevent its performance or make performance unreasonably burdensome:
Labour disputes, strikes, lockouts and any other circumstances beyond the control of the parties, such as fire, war, unforeseen military call-ups of a similar scale, acts of sabotage, seizure, currency restrictions, rebellion and civil unrest, shortage of means of transport, general shortages of goods, restrictions on fuels or other sources of power, epidemics – whether new or existing – and defects in deliveries from subcontractors, or delays in such deliveries, caused by any of the circumstances referred to in this section.
If the Seller wishes to invoke any of the circumstances referred to above, the Seller must notify the Buyer in writing without undue delay of the occurrence and cessation of the event.
Either party is entitled, by written notice to the other party, to terminate the agreement where performance within a reasonable period becomes impossible due to any of the circumstances referred to in this section.
The Seller determines when a circumstance exists that prevents performance of the agreement or makes performance unreasonably burdensome.
11. Seller's contact details – A/S Dyrehavsbakken
Dyrehavevej 51.1
2930 Klampenborg
Denmark
Danish company registration no. (CVR): 33247613
For contact details see bakken.dk
These Terms and Conditions were last updated on 18th of August 2026.